Privacy Policy

1. Introduction

This Privacy Policy describes how MyEV ("we," "us," or "our"), operated by MyEV LLC, collects, uses, discloses, and protects personal information through sell.myev.com (the "Site"), our vehicle acquisition platform for electric vehicles. By using our Site or submitting information through our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

When you use our services, we may collect:

• Contact Information: Email address, name, phone number
• Vehicle Information: VIN (Vehicle Identification Number), make, model, year, trim, mileage, condition, color, battery health, and other vehicle characteristics
• Ownership & Financial Details: Title status, ownership type (sole/co-owner), financing status, payoff amounts, and lien information
• Identity Verification Documents: Photos of vehicle registration, driver's license (front and back), and co-owner identification documents
• Vehicle Photos: Images of your vehicle's exterior, interior, odometer, and Tesla software version screen (if applicable)
• Transaction Information: Offer amounts, acceptance status, lien payoff details, and documents you send us to complete the purchase, such as payoff letters, which may show account numbers. We pay you through an escrow service, wire, ACH or check.

2.2 Information Collected Automatically

We automatically collect certain information when you visit our Site:

• Device Information: Browser type, operating system, device type, screen resolution
• Usage Data: Pages visited, time spent on pages, click patterns, referring URLs
• IP Address: For security, fraud prevention, and analytics purposes
• Cookies & Tracking Technologies: We use cookies, pixels, and similar technologies from our analytics and advertising partners (listed in Section 7) to run the Site, understand how it is used, and measure how well our ads work

2.3 Third-Party Sources

We may receive vehicle data from third-party sources including:

• VIN decoding services (NHTSA, vehicle data providers)
• Vehicle valuation services (AccuTrade, market data providers)
• Public vehicle history records

2.4 AI Assistants You Use

You can ask an AI assistant or other software agent, such as Meta's Muse or ChatGPT, to request an offer from us for you. When you do, we receive the information the assistant sends on your behalf: your vehicle's VIN (or its year, make and model), its mileage, your ZIP code and email address, and, if you choose to share them, your name, phone number, the vehicle's condition and your loan payoff amount. We also receive the assistant's name and technical details of the request, such as the IP address of the assistant's servers. We keep a record that the request came through an assistant, and of the notice the assistant confirmed it showed you. We do not treat a request from an assistant as consent to receive text or WhatsApp messages.

3. How We Use Your Information

We use the information we collect to:

• Provide Offers: Decode your VIN, assess vehicle value, and generate personalized cash offers
• Process Transactions: Verify vehicle ownership, confirm identity, process payments, and complete vehicle purchases
• Communicate: Send offer details, transaction updates, and respond to inquiries by email and, if you opt in, by text message or WhatsApp
• Improve Our Services: Analyze usage patterns, optimize our offer process, and enhance user experience
• Fraud Prevention: Verify identity documents, detect fraudulent submissions, and protect against unauthorized transactions
• Legal Compliance: Comply with applicable laws, regulations, and legal processes including vehicle title transfer requirements
• Marketing: With your consent, send promotional communications about our services

How We Use Artificial Intelligence

We use AI tools from our service providers to help our team work quickly and accurately:

• Inspection photos: When you complete our photo inspection, AI checks each photo for quality and possible damage, and reads screens and labels such as the odometer and the VIN sticker.
• Messages: AI helps us sort the WhatsApp messages you send us, for example to notice that you no longer want to sell, and reads photos you send there to find your VIN. If you message our Facebook page, our AI assistant, EVa, may reply, and she tells you that she is an AI.
• Documents: AI reads transaction documents, such as titles, bills of sale and loan payoff letters, to fill in our records.
• Similar vehicles: We turn vehicle details (year, make, model, trim, mileage and condition) and our team's notes about a vehicle's condition into numerical representations, so we can compare a vehicle with ones we have reviewed before.
• Vehicle descriptions: AI helps write descriptions of the vehicles we buy for the dealers we sell them to.
• Feedback and accounting: AI helps us summarize the comments you leave when you unsubscribe, and categorize our bank transactions, whose descriptions can include the names of people we pay.

AI does not decide your offer. A person on our team reviews every offer amount before we send it to you, and makes the final call on every inspection.

4. How We Share Your Information

We do not sell your personal information for money. Some state privacy laws treat the sharing with advertising partners described below as a "sale" or "sharing". You can opt out of it at any time on our Your Privacy Choices page, and we honor Global Privacy Control signals sent by your browser. We may share your information with:

• Service Providers: Cloud hosting (Render), email delivery (Resend), file storage (Cloudflare R2/AWS S3), payment processors, and vehicle valuation partners who help us operate our services
• Vehicle Transportation Partners: Licensed carriers who facilitate vehicle pickup at your location
• Government Agencies: As required for vehicle title transfers, DMV filings (Form 82040), and tax reporting
• Legal Obligations: When required by law, subpoena, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Advertising and Analytics Partners: Google (Google Analytics and Google Ads), Meta (Facebook and Instagram), and OpenAI (ChatGPT ads). We share information with these partners to measure how well our ads work and to help show our ads to people likely to be interested. This can include your email address, phone number, and name in hashed form (converted into a code that does not reveal the original), your ZIP code and state, your IP address and browser details, and the steps you take with us, such as requesting an offer, accepting an offer, or completing a sale. Each partner handles this information under its own privacy policy.
• Site Analytics: Hotjar, to understand how visitors use our pages
• AI Service Providers: Anthropic (Claude) and OpenAI, which process information on our behalf for the uses described in Section 3, such as inspection photos, messages, documents and vehicle details
• AI Assistants You Use: If you ask an AI assistant to request an offer from us, we send the assistant back a confirmation that we received your request, a reference code and your request's status. We never send your offer amount to an assistant. The assistant's provider (for example, Meta for Muse) handles that information, and anything you tell the assistant, under its own terms and privacy policy, not ours.

5. Document & Photo Storage

Vehicle photos, registration images, and driver's license photos you upload are stored securely in encrypted cloud storage. These documents are used solely for vehicle condition verification, identity confirmation, and transaction processing. We retain these documents for the duration necessary to complete the transaction and comply with applicable record-keeping requirements.

6. Data Security

We implement industry-standard security measures to protect your personal information, including:

• 256-bit TLS/SSL encryption for all data in transit
• Encrypted storage for documents and sensitive information
• Access controls limiting employee access to personal data on a need-to-know basis
• Secure token-based links for offer acceptance (no passwords required)
• Regular security reviews and monitoring

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

7. Cookies & Tracking Technologies

We use the following tracking technologies:

• Google Analytics (G-2WCRFCMPSQ): To understand Site usage and improve our services
• Google Tag Manager: To manage analytics and marketing tags
• Google Ads: To measure the results of our Google ads
• Meta Pixel: To measure advertising effectiveness and provide relevant ads
• OpenAI Pixel: To measure the results of our ads on ChatGPT
• Hotjar: To understand how visitors use the Site, including recordings of clicks, taps, and scrolling
• TrustIndex: To display customer reviews
• Essential Cookies: Required for Site functionality and security

You can manage cookie preferences through your browser settings. Disabling cookies may affect your experience on the Site. To turn off advertising cookies and sharing, use our Your Privacy Choices page or turn on Global Privacy Control in your browser. We then load only basic site analytics, with advertising features turned off.

8. Your Rights & Choices

Depending on your location, you may have the right to:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-Out: Unsubscribe from marketing emails at any time, and reply STOP to any text or WhatsApp message to stop receiving them
• Opt Out of Sale or Sharing: Stop us sharing your information with our advertising partners on our Your Privacy Choices page, or by turning on Global Privacy Control in your browser. If you give us your email or phone number there, the choice also covers your offers.
• Data Portability: Request your data in a machine-readable format

To exercise any of these rights, contact us at privacy@myev.com.

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete, the right to correct, and the right to opt out of the sale or sharing of personal information, which you can do on our Your Privacy Choices page. For any other request, contact us at privacy@myev.com. We will not discriminate against you for exercising these rights.

9. Data Retention

We retain your personal information for as long as necessary to:

• Complete the vehicle transaction and fulfill our obligations
• Comply with legal and regulatory requirements (typically 7 years for financial records)
• Resolve disputes and enforce our agreements

We are setting fixed retention periods for offers that do not become a purchase and for identity documents, and will list them here when they take effect.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately at privacy@myev.com.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last Updated" date at the top of this page. Your continued use of the Site after any changes constitutes acceptance of the updated Policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at: